Shipping &Returns
Policies
Shipping & returns
Shipping, checking your order, returns and cancellations.
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Shipping fees
Shipping fees must be paid whether you accept or refuse the order.
Outside Cairo or Giza
If you are outside Cairo or Giza, shipping fees must be paid in advance via InstaPay or mobile wallet to confirm your order.
Check your order first
You can check or try on your order while the courier waits, after paying the shipping fees.
Returns and exchanges
Please check your order carefully before the courier leaves. There is no refund or exchange after the courier leaves.
Cancelling an order
Orders cannot be cancelled after they are shipped. If an order is cancelled after shipping, the shipping fees must be paid.