FAQ
Good to know
Can I check my order before receiving it?
Yes. You can check or try on your order while the courier waits, after paying the shipping fees.
Do I pay shipping if I refuse the order?
Yes. Shipping fees must be paid whether you accept or refuse the order.
Can I return or exchange my order?
Please check your order carefully in front of the courier. Returns and exchanges are not possible after the courier leaves.
Can I cancel my order?
Orders cannot be cancelled after they are shipped. If you cancel after shipping, you will need to pay the shipping fees.
I live outside Cairo or Giza. How do I order?
Please pay the shipping fees in advance via InstaPay or mobile wallet so we can confirm your order.
What sizes do you offer?
Most of our pieces are one size, and each product page shows the weight range it fits.
How can I contact you?
Send us a message through our Contact Us page and we will get back to you as soon as possible.